Published: 31 December 2011
Our Mutual Roles and Obligations
Our Mission Statement
Our mission is to provide affordable, secure & financially and environmentally sustainable housing for people on low incomes in the South and East of Melbourne who are committed to cooperative democracy and engagement.
SEHC and members are expected to be honest, fair, courteous, helpful and reasonable and to comply with the Co-operatives Act, the Rules, Residential Tenancies Act, Privacy Act, and SEHC’s Member Manual and the International Co-operative Alliance’s principles.
SEHC is committed to security of tenure for all members and is also committed to accountability and transparency in service provision through:
- keeping the membership informed through the newsletter, General Meetings, Member Forums, our web site and other methods as required;
- consulting with members on significant matters affecting the co-operative and/or tenancy
- submitting significant changes to the co-operative and/or tenancy to a general meeting of members
- providing a high quality service which will be continually improved;
- notifying members in advance regarding inspections and trades people visits;
- developing, maintaining and publicly releasing organisational performance indicators
- endeavouring to answer requests on the spot and respond to enquiries within two working days; and having the office staffed 8.30am to 5.00pm during working days.
We ask that our members accept the obligations of membership and the autonomy and independence of the co-operative through
- advising SEHC in writing of any change in tenancy details;
- maintaining their property in good order
- paying rent on time
- not performing works at their property that are not in keeping with the requirements of the Residential Tenancies Act and the SEHC Member Manual;
- letting us know if requiring an interpreter;
- being available at agreed times for inspections and trades people visits;
- understanding and respecting the legal compliance requirements of SEHC
- attending meetings of members; and
- providing and completing all relevant SEHC tenancy data information and all surveys.
Advise if you have a complaint, provide the date and times of the circumstances you wish to complain about and specify how you would like to see the complaint resolved