Mission

Our mission is to provide affordable, secure, financially and environmentally sustainable housing for people on low incomes, primarily in the South and East of Melbourne who are committed to cooperative democracy and engagement.

Services

The services provided by SouthEast define its reality as a housing co-op. SouthEast commits to ensuring its long term capacity to continuous improvement of all services.

Members

Members own and control their co-op and this is the essential characteristic of SouthEast. The board represents the members best through its obligation to be representative, accountable and transparent.

Co-operation

SouthEast is committed to the values of cooperation, voluntary membership, democratic control, autonomy & independence, co-op education and cooperation between co-ops.

To survey or not to survey is the question. What is the point of member surveys? Why should members co-operative in completing surveys? What does SEHC do with the results of surveys?

These are all important questions. 

Surveys enable members to provide feedback on services provided by the co-operative and responses are carefully analysed as there is a commitment to improve services and all responses received could contribute to this improvement.

The value of these responses increases with the number of survey forms received from members as facilitates the identification of trends in the responses received. Responses received from 60 members would facilitate the identification of any trends which may not, for example, evident from 24 responses. Responses from 20 members may suggest a trend that is not evident, for example, in responses received from 60 responses.

Surveys are also a requirement of the Housing Registrar as a common method across all agencies to receive feedback from tenants on service delivery and the Housing Registrar uses the response rate as a measure of organisational performance.

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Location

SouthEast Housing Co-operative Ltd
Plaza Business Centre, the Hub, Level 3,
26 to 36 McCrae St. Dandenong 3175

Telephone: 03 9706 8005

Fax: 03 9706 8558

PO Box 7141 Dandenong Victoria 3175

ICA

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