Published: 26 May 2011
To survey or not to survey is the question. What is the point of member surveys? Why should members co-operative in completing surveys? What does SEHC do with the results of surveys?
These are all important questions.
Surveys enable members to provide feedback on services provided by the co-operative and responses are carefully analysed as there is a commitment to improve services and all responses received could contribute to this improvement.
The value of these responses increases with the number of survey forms received from members as facilitates the identification of trends in the responses received. Responses received from 60 members would facilitate the identification of any trends which may not, for example, evident from 24 responses. Responses from 20 members may suggest a trend that is not evident, for example, in responses received from 60 responses.
Surveys are also a requirement of the Housing Registrar as a common method across all agencies to receive feedback from tenants on service delivery and the Housing Registrar uses the response rate as a measure of organisational performance.