Published: 06 June 2013
The Australian Institute of Health and Welfare has just released the National Social Housing Survey: Summary of National Results. The results are published in Bulletin 117, May 2013.
Tenant satisfaction with services provided by housing organisations was (a) indigenous - public housing 56% and community housing 67% (b) non-indigenous - public housing 65% and community housing 74%. Satisfaction of 65% for public housing was down from 73% in 2010. Satisfaction of 74% for community housing was down from 79% in 2010.
The level of satisfaction with maintenance was (a) day-to-day maintenance - public housing 71% and community housing 76%. and (b) emergency maintenance - public housing 77% and community housing 79%.
The survey was mailed to a random sample which included 55,101 public housing and 17,570 community housing households. The response rate was 16% for public housing and 17% for community housing.